These terms and conditions apply to the Burma Jars Web site, and all associated Web sites linked to www.burmajars.com by Burma Jars,its subsidiaries and affiliates.Please read these terms and conditions (the 'Terms and Conditions') carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

These Terms and Conditions govern your use of, and any purchase from, the BurmaJars.com, and constitute an agreement between you and Burma Jars. We reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site.

The colored gemstone industry must have the respect of the public and the jewelry industry. To protect this respect, We develop and maintain the highest possible ethical standards in our business transactions.

We are aware that insufficient disclosure can subject
us to substantial civil liability for fraud by nondisclosure. 

Full disclosure is important in order to maintain consumer confidence.

Therefore we describe details all necessary disclosure information in the description , on the invoice and/or receipt for the gem or item of jewelry and explained at the point of sale.

We attach independent laboratory reports in most cases. Optional certificates are also available at the buyer's expense.

Click here to learn more.

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Our company, which operates as a wholesale and retail supplier of natural gemstones and jewelry, is registered and based in Singapore. We are committed to providing our customers with authentic products, and we guarantee that all items sold on our online store are 100% authentic. The gemstones, both loose and in jewelry, are all natural, and our descriptions of their treatments and origins are accurate. Additionally, many of the pieces of jewelry we sell come with gemological certificates from independent labs. If you prefer, you may also obtain a gem certificate from a reputable gemological laboratory of your choice, and we are happy to arrange this for you at your own cost.However, we want to assure you that all of our natural gemstones are untreated unless we state otherwise.Purchase with confidence and "Wear Rare Precious!"

Our prices are final and we do not negotiate. Although price negotiations may result in more favorable outcomes for one or both parties, we choose to opt out since they can also be a demanding and stressful process that requires a significant amount of mental and emotional energy.

We appreciate your understanding and cooperation in adhering to our pricing policy.

Please note that our prices may change without prior notice due to fluctuations in the market or exchange rates.

All photography, images, texts, video clips and other materials on this website are originally created and owned by Burma Jars Pte. Ltd and should not be utilized elsewhere.

At present, we are exclusively offering our own in-stock items for sale.
They are available for immediate purchase and have already undergone quality control measures. Our gemstones and jewelry have typically been inspected, tested, and approved for sale, ensuring that they meet certain standards of reliability.We provide accurate and detailed descriptions of the product and to use high-quality images that accurately represent the product. However, it is still important to read the product descriptions carefully before making a purchase. We're happy to provide additional details, pictures, or videos upon request.
You can shop with confidence, knowing that the products you want are readily available for purchase.Your order will be dispatched for shipping within 48 hours of payment verification.

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Order Cancellation

We distribute our products through multiple channels and strive to keep our website's product availability status up-to-date. However, there may be occasions when your order has to be cancelled because the product becomes sold out on another channel just before you add it to your cart and proceed to order.

We take care to displaying gemstones and jewelry in a way that accurately represents their true beauty and characteristics.

Photos and videos are taken with neutral background under different light sources and angles to appreciate the varying hues it reflects.

We avoid the glare of direct sunlight or using the flash that reflects on metals and gemstones, and can make it difficult to judge the true color of precious stones.
Majority of our images and video are taken via a mobile device and camera.

The true color may vary slightly from that which is displayed in product images due to different screens and resolutions.
We show scale by details measurement, using a coin next to the piece or wearing on the model.  
Some pictures may be enlarged to reveal details.

The closest to seeing the real gem would be a video, so you can always watch our youtube videos to help you decide better.We recommend viewing in 1080p quality in fullscreen mode.

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All products from Burma Jars come with a warranty that covers manufacturing defects. If you come across a manufacturing defect in any of our jewelry pieces, we will promptly repair it at no cost to you.

Manufacturing defects in precious fine jewelry encompass flaws or issues that arise during production and affect the craftsmanship, gemstone setting, closures, or structural integrity of the piece.

Some common examples of manufacturing defects in precious fine jewelry include:

• Poor craftsmanship: This includes uneven or sloppy metalwork, improper soldering, or visible flaws in the construction of the jewelry.

• Gemstone setting issues: Insecurely set gemstones or misaligned or loose prongs can lead to stones becoming loose or falling out.

• Defective clasps or closures: Malfunctioning clasp or closure mechanisms can result in difficulties in fastening or securing the jewelry, posing a risk of loss or damage.

• Structural weaknesses: Weak joints or connections between different components of the jewelry can make it susceptible to breakage or damage with normal wear.

It's important to note that manufacturing defects in fine jewelry do not include natural characteristics such as inclusions, color variations, or minor imperfections in gemstones. The presence or absence of these characteristics is a personal choice and often influences the pricing of the jewelry.

Please be aware that the warranty for manufacturing defects does not cover issues that may arise from improper care, mishandling, or inadequate storage of the jewelry.

At Burma Jars, we are dedicated to upholding the core principle of utmost transparency: 'What you see is precisely what you get.' With meticulous attention to detail, we ensure that the natural state of the stones in our jewelry is accurately showcased. However, we acknowledge that individual preferences can vary greatly. Therefore, should a customer feel any discomfort with the natural state of a stone, we grant them the freedom to either skip or return the piece within the designated return period. It is essential to emphasize that we strictly refrain from employing any form of forceful or aggressive sales tactics.

Additionally, if you wish to add a personal touch to your jewelry and have a specific preference in mind, we offer an exclusive upgrade option that caters to your individual taste. This exceptional customization service is designed to meet your exact requirements. However, please note that the cost of upgrades or customization is separate from the warranty and will be your responsibility. We kindly ask for your understanding in this matter as Burma Jars cannot be held accountable for any expenses incurred during the upgrading or customization process.

Your satisfaction is our top priority, and we are committed to providing outstanding products and services. We sincerely appreciate your choice in selecting us as your trusted jewelry provider.

Getting customers’ trust and building a reputation online is one of the most rewarding challenges for e-commerce businesses.We expect our products and services to meet your needs and respond to your problems effectively.You don’t just buy our product, you are also buying the customer service that we will provide after the sale.The priority of Burma Jars' after-sales service is to facilitate contact between us and our clients.Happy customers are the most valuable asset in our sales funnel.

A deposit is necessary to reserve the items and prevent them from becoming unavailable to other potential buyers by ensuring the customer's commitment to purchasing them.

​We are operating online business and customer satisfaction and reputation are our first priority.

Burma Jars has a hassle-free return & exchange policy that allows you to easily return any item purchased online, without any questions asked.

This is designed to offer risk-free convenience and accessibility for online customers who may not have seen the product in person before purchasing it.

If you are not satisfied with the online purchase, don't hesitate to reach out. We gladly accept returns and exchanges.

We're more than happy to assist you!

The return criteria are comprised of requirements. Online purchases can be returned or exchanged within a specified period, but customized or reserved items, in-person purchases, and changing one's mind after the return period are not eligible for returns or exchanges.

Time-Frame

Contact us within: 3 days of delivery
Ship items back within: 7 days of delivery.

Conditions of return

Return must be requested within 7 days of shipment.
We paid the original shipping fee and the buyer is responsible for return shipping charges.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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Refund Process

After we have received your returned items and verified that your goods are in original condition, we process refunds within just 1-2 business days upon receipt of your return.
We will refund the entire original purchase amount of the item via the same method of payment used in the original purchase.
Orders paid by Paypal/VISA will have transfer fees deducted and the international exchange rate at the time of purchase will affect the total amount you will receive.

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Trade-In Policy
Burma Jars doesn't implement any trade-in policy.

We ship worldwide on a daily basis.
We provide free delivery for all orders above SGD300.
Your order will be shipped within 48 hours of payment verification from Singapore.
Depending on your location and the value of the item you purchase, your item will be sent via Express (5-8days) or International Economy post (7-21days) with online tracking.
Estimated delivery time applies only to the major cities/ office of mail exchange.
Please allow more time for destinations beyond that.
You can track the status of your shipment at any time through the courier’s website.
International shipments may be subject to customs fees, import duties, taxes, and other charges.

These additional charges required for customs clearance are the responsibility of the recipient.

We accept the following payment methods.

• Credit/Debit card payments

• Paypal

• Paynow

• Atome Payment

• Grab Payment

• Bank Transfer

• Layaway Plan

For Manual Payments

Plese click HERE for more details

Our loose gemstones are sold without any settings displayed, which enables our customers to closely inspect and evaluate the stone's quality, such as its weight, color, clarity, cut, and any possible flaws. This approach also facilitates easier comparisons of different stones and empowers customers to make the best choice for their preferences and requirements.

Check Gemstones Inventory

Burma Jars Pte. Ltd is committed to protecting the privacy of its customers and website visitors. This policy explains how we use and protect any personal information we collect about you.

What information do we collect?

We may collect the following information:

• Your name, contact information, and other personal details when you create an account with us

• Information about the products or services you purchase from us

• Information you provide when you contact us, including through our website or social media channels

• Information about your use of our website, including your IP address, browser type, and operating system

How do we use your information?

We use your information for the following purposes:

• To provide products or services to you, including processing payments and delivering products

• To communicate with you about our products or services, including responding to your inquiries and providing customer support

• To improve our website and services, including analyzing usage data and conducting research

• To comply with legal obligations, including tax and regulatory requirements

We may also use your information for other purposes with your consent or as permitted by law.

Who do we share your information with?

We may share your information with the following parties:

• Service providers who help us operate our business, such as payment processors and shipping companies

• Law enforcement or regulatory authorities if required by law or if we believe disclosure is necessary to protect our rights or the rights of others

• Other parties with your consent or as permitted by law

How do we protect your information?

We take appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We also require our service providers to implement appropriate security measures.

Your rights

You have the following rights with respect to your personal information:

• To access your personal information and receive a copy of it

• To have your personal information corrected if it is inaccurate or incomplete

• To have your personal information deleted or restricted under certain circumstances

• To object to the processing of your personal information in certain situations

• To receive your personal information in a portable format and transfer it to another controller

• To withdraw your consent to the processing of your personal information (where we rely on consent as the legal basis for processing)

To exercise your rights, please contact us using the contact information provided below.

Changes to this policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on our website. This policy was last updated on [date].

Contact us

If you have any questions or concerns about our privacy policy or the processing of your personal information, please contact us at lynn@burmajars.com .