Vibrant Red Spinel Bazel setting Cluster Earring

Customer satisfaction and reputation are our first priority and we only deal with genuine gemstones.

If you are not satisfied with the purchase, don't hesitate to reach out.
We're more than happy to assist you!
In the rare event you wish to make a return for any reason, Burma Jars makes it easy with our no-questions-asked policy.

We gladly accept returns and exchanges
Contact us within: 3 days of delivery
Ship items back within: 7 days of delivery

We paid the original shipping fee and the buyer is responsible for return shipping charges.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.

REFUND PROCESS


After we have received your returned items and verified that your goods are in original condition, we process refunds within just 1-2 business days upon receipt of your return.
We will refund the entire original purchase amount of the item via the same method of payment used in the original purchase.
Orders paid by Paypal will have transfer fees deducted and the international exchange rate at the time of purchase will affect the total amount you will receive.

All photographs are virtual images of the gemstone you will receive. We tried to ensure that we show the most accurate, high definition, representation of the actual gemstone on your screen.

Photographs and videos are taken in daylight or through diffused light sources but not in the glare of direct sunlight. The majority of our images and video are taken via a mobile device.
We avoid using the flash that reflects on metals and gemstones and can make it difficult to judge the true color of precious stones.


The true color may vary slightly from that which is displayed in product images due to different screens and resolutions.


We show scale by details measurement, using a coin next to the piece or wearing on the model.  
Some pictures may be enlarged to reveal details.

The closest to seeing the real gem would be a video, so you can always watch our youtube videos to help you decide better.

Burma Jars provides professional cleaning and polishing services annually to our customers for a free.
Our commitment is to provide you with the highest level of jewelry care services.
We recommend that you bring your jewels to Burma Jars annually to have them checked and restored to their original splendor.
You can also send your jewelry to us for repairs by Express or Economy Post Services. Before sending your jewelry to us please be in touch with our webshop customer service by email lynn@burmajars.com or whatsapp +6598909003 for instructions on how to proceed.

After a careful inspection of the jewel and based on its characteristics and conditions, our skilled goldsmiths may recommend simple cleaning, ultrasonic cleaning or polishing, to remove superficial scratches and preserve its shine and longevity.They have have the latest in technology, such as laser welders, to solder, size, and seamlessly repair the items.For each service performed, a professional quality inspection ensures that every stone is safely set and that functional parts, such as clasps and safety locks, work properly.